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Frequently Asked Questions

Answers

  • Customers
    • What about feedback to Get Any Quote? We'd like you to treat Get Any Quote as your own. We have plenty of great ideas in development and will let you know as we add new features and improvements. But we'd far rather you help choose where we focus next - let us know what you think! Back To Top
    • How do you select the best providers? Many providers join us through direct recommendation from other members; others are credit-checked before we invite them to join. We set out our quality demands as a mechanism to attract the best and to deter others. But it's you, the customer, who ultimately decides. Back To Top
    • What if something goes wrong? In our experience many issues can be avoided or at least quickly resolved if addressed quickly. But if you fail to get things back on track then we've set out some basic information on where to go next. Back To Top
    • What if you can't find a provider in my area? Get Any Quote has access to over 50,000 providers across the Australia. We're certain we can help! Back To Top
    • Can I recommend a good service provider? Yes and please do - we're always looking for the right providers. Tell us about those you know and trust to do good quality work. Back To Top
    • How will you use my personal information? We absolutely respect your privacy. We don't share information with third parties and we'll only contact you about specific jobs or when you've asked to hear about updates and improvements to our service. For more information see our Privacy Policy. Back To Top
    • Who are GetAnyQuote? GetAnyQuote is all about our members: customers who are looking for good service providers to do high-quality work for a fair price and are ready to deliver. Back To Top
    • How do I join? We need your email, name, address and a contact number. It takes less than a minute to join and you can begin receiving quotes immediately. Click here to get started. Back To Top
    • How does it work? It's simple - just 3 easy steps:
      1. Describe your job. Let us know where you are, what you'd like to get done and when you'd like to start.
      2. Get quotes. Tell us how many quotes you'd like and we'll put you in touch with up to five local service providers, have the right skills and would like to quote.
      3. Choose a service provider. We put you in direct contact so you can discuss the job further and arrange visits. Then choose a tradesperson if you'd like to proceed.       Back To Top
    • What does it cost? We don't charge you anything. Businesses pay us a small fee to receive details for jobs they choose - but in fact working with us means they often spend less on marketing. Back To Top
    • How many quotes can I get? You can get up to five quotes - or fewer if you prefer. And we'll do the chasing up for you: if one tradesperson is busy then we'll find others to quote. Back To Top
    • How do I know when a Service Provider wants to quote? We'll contact you straight away by email (and by mobile SMS if you like). We send you the contact details and in the email you'll find a series of quick links which take you directly to your account. Back To Top
    • How do I get (or stop) SMS messages? If you give us your mobile phone number (in your contact details) we'll automatically text you with contact details for suppliers who want to quote. NB if you'd prefer not to receive text messages you may uncheck the 'please text me' option on the same page. Back To Top
    • What if I change my mind? Please tell us ASAP so that we know to stop contacting service providers. It only takes a few moments: open up the job in your account and then select 'withdraw job'. Back To Top
    • What if I have enough quotes? Again, please tell us ASAP so that we know to stop contacting service providers. It only takes a few moments: open up the job in your account and then select 'close quote'. Back To Top
    • Why is it better than a personal recommendation? GetAnyQuote is like word of mouth, only bigger and better. Bigger because you get instant access to a huge local network of insured tradespeople. Better because you know your tradesperson will take extra care that you are happy with the job - every positive rating helps them grow their business. You'll get competitive quotes from good local tradespeople who are ready to give you a better quality of service. Back To Top
    • Why can't I just pick a service providers from a list? We put you in direct contact with service providers who have told us they'd like to quote for you. This approach beats 'open directories' hands down: not only does this save you time and hassle on the phone, but you know the ratings you see are from real customers for real jobs. Back To Top
    • How will you find the right provider? In just a few steps we help you put together a brief summary of your job, including the skills you need and helpful detail to include in the description. This helps us get to the right tradesperson first time. We take care to 'qualify' every job to make sure that providers are likely to understand your needs. In some instances we'll get back to you with specific points if we feel that more information would be helpful. Back To Top
    • How long does it take to get quotes? We start contacting our local providers right away. As soon as a member tells us they'd like to quote then we send you their contact details and you are free to get in touch. They also receive your contact details and will often call you directly. We aim to get all contacts through within a couple of days although in practice it's often much faster. Back To Top
    • How do I know that I'm getting good value? Every provider has made a simple commitment - to ensure that you get good quality work at a fair price. You'll receive 'like minded' quotes from local service providers who know that strong ratings from you are key to their own success. Back To Top
  • Trades People
    • What happens if I accept a referral by Text Alert? All emails, invoices, credits, payments etc. work in exactly the same way as if you'd clicked the 'will quote' option on the website. Back To Top
    • Why am I not getting Text Alerts? Job referral Text Alerts are available to trade members that have submitted payment details. If you have submitted payment details then it may be that you are out of credit, or as a precaution we may have temporarily disabled alerts following several failed attempts to send you a text message. To buy credits log into your account and click on 'Text Alerts' Back To Top
    • How do I top up my Text Alert credits? You can choose to automatically top up job referral Text Alert credits whenever your credit balance reaches zero, or you can top up manually by visiting your Text Alerts page - here you can choose whether to top up with 100 credits, or with larger amounts at a discounted rate. Back To Top
    • Who are Get Any Quote? GetAnyQuote is all about our members: customers who are looking for good service providers to do high-quality work for a fair price and are ready to deliver. Back To Top
    • Who handles payment from the customer? Here, it's business as usual - your customer still pays you directly and it's up to you both to agree when and how payments are to be made. Back To Top
    • How do I join? We need your email, name, work address, a contact number and information about the types of work you'd like to quote for. Once registered we'll give you a quick call to answer any questions and to make sure that Get Any Quote is right for you. Click here to get started. Back To Top
    • What do you expect from me? We ask you to make one crucial commitment: to do your absolute best to ensure your customers are happy with the completed work and to resolve issues as quickly and amicably as possible. Quite simply, this separates Get Any Quote from the rest. Please see our User Agreement for other important information. Back To Top
    • How does it work? It's simple - just 4 easy steps:
      1. Register. Let us know where you are based, the types of work you'd like and the distance you are happy to travel.
      2. Receive enquiries. We send you information about jobs that exactly match your interest, and contact details for jobs you select.
      3. Give quote. You are free to discuss the job directly with the customer and agree a visit if needed.
      4. Get rated! Build up your ratings from every customer for every job.
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    • What if something goes wrong? We've set out a range of basic advice for our customers to help reduce unnecessary misunderstandings and disputes. It's well worth a quick read - click here to check it out. Back To Top
    • What are the benefits to me? You can focus on the work you want, when you want it. Over time you'll spend less on traditional marketing and you'll waste less time traveling. Back To Top
    • Can I recommend anyone else as a service provider? Yes - and we'll add a free job referral credit when the tradesperson you recommend receives good ratings from their customers. Please tell us about providers you know and would trust to do good quality work. Back To Top
    • Who can join as a service provider? Only those that are willing to deliver a higher quality of service will benefit, so we take care to attract the right service provider. Many businesses join us through direct recommendation from other members; others are credit-checked before we invite them to join. We reserve the right to refuse membership. Back To Top
    • How will you use my personal and business information? We absolutely respect your privacy. We don't share information with third parties and we'll only contact you about specific jobs or when you've asked to hear about updates and improvements to our service. For more information see our Privacy Policy. Back To Top
    • What does it cost? We charge a nominal membership fee to cover our administration and service costs and then a small referral fee for each job you tell us you'd like to quote for. As a member you'll receive details for local jobs as they become available, and only pay for the ones you choose. Our efficient on-line system lets us keep costs to a minimum - see our Payment Terms for current rates. Back To Top
    • What about feedback to Get Any Quote? We'd like you to treat Get Any Quote as your own. We have plenty of great ideas in development and will let you know as we add new features and improvements. But we'd far rather you help choose where we focus next - let us know what you think! Back To Top
    • How do I pay? Payment is by credit card via our automated billing system which keeps costs to a minimum and gives you a simple, convenient service. We encrypt all sensitive payment details and store them on our secure server. We send you an itemised GST invoice for every payment. Back To Top
    • How do referral fees work? The referral fees vary slightly from job to job dependant on a number of factors which determine the value and quality of the lead to you. You will find that smaller jobs cost less whereas bigger jobs with a higher probability of you getting the work cost slightly more. We constantly review this to ensure the cost of referrals is appropriate to the type of work you do. The price of each referral is clearly stated with the details of each job we send you. Back To Top
    • How do you publicise Get Any Quote? We advertise nationally, in directories, in the press and on-line. In addition, Get Any Quote who have been rated can be picked up by search engines (such as Google) which will give you additional publicity. Back To Top
    • How will you help me grow my business? We attract customers who are looking for the best service providers and who are willing to pay a fair price for good quality work. We help you build a meaningful and valuable reputation in your local area: stronger ratings lead to more work and higher earnings for you. In addition you'll get a free web page which is dynamically updated with the latest comments from your customers. Back To Top
    • How many enquiries will I get? This depends largely on your service. For new members we aim to get you at least one enquiry within a month. As a highly rated member we'll pass you up to three new enquiries every week. Back To Top
    • How can I get more (or fewer) enquiries? If you'd like to receive more (of fewer) job referrals then please check your Skills and Maximum Distance settings - adjusting these will affect the number of referrals we send you. Back To Top
    • How do I know when I've received a new enquiry? When we receive details of work that may be of interest to you we'll send details through by email (and by SMS message if you like - see the SMS FAQs below). Back To Top
    • How do I get a customer's contact details? In each job referral email you'll find a direct link to the job in question. Clicking the link takes you straight into your account - from there you can tell us if you'd like to quote and you'll see the customer contact details immediately. If you have chosen to receive job referral alerts (to your mobile phone, see below) you can also accept a referral by replying with a unique job code and we'll send the customers' contact details straight to your phone. Back To Top
    • Can I choose the work that I want? We'll only send you the type of work you want, within your own local area. But in each case you can still decline to quote. Back To Top
    • What if I'm just too busy? You can always let us know if you are away or just too booked up to receive enquiries for a while - visit your business profile page to let us know and to tell us when you'd like us to start sending you referrals again. Back To Top
    • How do I give a quote? It's up to you: if you like you can use the on-line service to give each customer a price, start date and estimated duration for the work. You may also add further information about the job, such as an itemised work-list. Alternatively you can still give paper-based quotes. However we recommend to our customers that they only accept quotes in writing. Back To Top
    • How many others will be quoting? Two others at the most. We believe this strikes the right balance: the customer can compare a few quotes - and you won't be quoting against the masses. Back To Top
    • How do I get (or stop) mobile text (SMS) messages? If you give us your mobile phone number (in your contact details) we'll automatically send you mobile text messages. NB if you'd prefer not to receive text messages from us you may un-tick the 'please text me' option on your business profile page. Back To Top
    • What do I pay for mobile text messages? We make a nominal charge for job referral Text Alerts (see our Payment Terms for current rates) and you can choose to pre-purchase larger amounts at a discount. All other text messages (e.g. customer contacts details) are free. Visit your What are the benefits of job referral Text Alerts? Whenever you receive a job referral Text Alert, you can accept the referral by replying to the message (each alert has a unique job CODE). Hence you can respond more quickly to the customer and you're more likely to find the job available. And it means that you no longer have to log in via a computer to accept referrals. Back To Top

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